I'm a huge fan of Giordano's locations in Chicago so I was very excited when I learned they were opening a location two blocks from my condo. Unfortunately, the two times I've tried this location they've screwed up my order. The first time was right after they opened the location. I ordered online and when I showed up to pick up my pizza they claim they never got the order and if they had I would have gotten an email. I showed them the confirmation email and they said it was probably an error with they're new system. They took my order again and tried to get me to repay for the original order that I already paid for. Once this was sorted out I left and came back to finally get my pizza 2 hours after the original order. I had also ordered and paid for two sides of marinara that I realized weren't included when I got home.
The second screw up was yesterday. It was a simple mixup but made my pizza almost inedible. I ordered giardineira and I'm assuming the cook thought the abbreviation on the ticket meant garlic because there was no giardineira and lots of nearly raw garlic. I'm a big fan of garlic but it being raw made the pizza taste pretty bad. At nearly $40 for a small pizza (including delivery fee and tip) that's unacceptable. I won't be giving them any more of my business.