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| - First, their selection is pretty fantastic. They have all of the brands I love and some others I had not previously heard of before. I found a perfect cashmere sweater by Tory Sport. I didn't realize Tory Burch had an activewear line. I'm not sure I would consider a white cashmere sweater "activewear" but it was cute as all heck. I started wandering around with it on the hanger knowing 100% I wanted it and wasn't even going to spend the time trying it on. We smoked a cigar previously and I thought it would be tacky to try on something and possibly ruin the sweater with any cigar odor.
Did any of the meandering staff who looked utterly bored even ask me if I wanted to try it on, let alone a "hello," no. No they did not. Certainly not for them being busy.
I went out of my way to find the nicest looking salesman to ring up my purchase to avoid giving it to the other people slothing around. Let's be honest, at the end of the day you work in retail. Not helping customers because you're lazy is super unprofessional and the, "I'm so cool that I work here" attitude is obnoxious. This is Vegas, there are a million ultra high end stores within walking distance so it isn't as if shoppers lack options. You were the last stop in of a very long shopping day or I would've looked elsewhere for the sweater.
Luckily, I somehow found the one nice lady salesperson and she was fantastic. We chatted a bit, she was friendly and knowledgable. She asked me if I wanted to try on the sweater and said she appreciated that I told her why I preferred not to (possible smoke smell).
Sadly, that was short lived because I was told "not to take pictures" while waiting for my cousin to scope out a handbag. First, I hadn't taken a photo in the first place. I was holding the phone so I could read my husband's text after I recently had eye surgery. What the heck is with the unwarranted attitude? I still giggle at the weirdness of that exchange and overly snobby attitude of some sales kid too busy standing talking to his coworker and not helping my cousin. She found the exact same bag at another store and bought it there instead. Perhaps help your customer and not yelling at them for taking a picture, which I hadn't.
The only reason they get anything over one star is because I love their overall selection of products, convenient location, and look of the store. Otherwise, as for customer service, I've seen friendlier people making a wage in a silly outfit literally 30 feet outside of your store. Stay in your lane and leave the nasty attitude at home because those of us shopping don't care that you work there, we just want to buy things. I know this may sound like a lot of scuttle over something seemingly silly, and it would be silly if it were one salesman with a sour attitude and not multiple floors of people standing around not helping anyone until I'm getting accosted by perfume sprays on my way out. Nothing annoys me more than poor customer service and a bad attitude. Sadly, they have both.
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