My wife and I have lunch at Charleston's Scottsdale every chance we get. We've never had a bad experience until yesterday.
My wife ordered a "well done cheeseburger". Pretty straightforward, right? I ordered a French Dip. What was served was a "very rare cheeseburger". And I mean so rare that a little first aid would have revived the beast. Our server was very apologetic and take the burger back for a redo. The replacement burger was excellent. Up to standard.
The problem is that during the time required to cook a "well done" burger, my french dip is getting cold. The fries are getting cold. My wife if encouraging me to start my meal, but good manners require me to NOT eat alone while watching my wife wait for her food. She's to the point where she no longer wants her meal. The manager brought the replacement burger, but not so much as an apology left his lips. He seemed embarrassed.
After the meal we were offered a complimentary dessert.
Ok, both meals should have been taken back and redone. My wife's burger should have been the complimentary part of the meal, not a lame dessert offer. We're very disappointed in the service after the fact by Charleston's. Might go back, but there are too many great places to eat in Scottsdale for it to be soon.