Inside of the hotel, rooms, and bathrooms were 5 star. But the flaw lies within the valet staff. When we arrived one of the valet drivers honked at us because we crossed into the hotel entrance (they were busy but still, very unprofessional). And when we went to let our dog out of the vehicle for a walk, a valet staff followed us out and yelled at me as I was in the middle of the street. (I still had my keys and the ticket wasn't stamped - not sure why the ticket not being stamped was my fault. Should have been on the staff who gave it to me). The valet staff then proceeded to get into my husbands face when we got back to the hotel from walking our dog. Very disappointed in the valet staff.