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| - Ok, so as far as the technician was, she was fantastic. However, the girl at the front desk had terrible customer service. We purchased a groupon and scheduled an appointment. Seemed easy enough, until we got there and the girl at the front desk said that they don't take groupons on Saturdays, which doesn't make any sense, because the place was absolutely empty, but I digress. We asked then why were we scheduled on a Saturday? The girl we scheduled with knew we had a groupon. So, instead of owning it and saying that it was an issue with scheduling, they wouldn't honor the groupon. So what are we to do? Our ENTIRE family was there. We had to purchase another package. Not even so much as a "I'm sorry for the confusion" was offered. We were stuck, so we had to bite the bullet. I wouldn't go back, but I'm sure they don't bank on repeat customers. All in all, bad customer service, the tech was what made it remotely tolerable.
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