Waited an hour and 15 min for an exam and cleaning. They booked a waiting room full of people for the same time slot. As a customer service employee in the health care field you do NOT let your patients wait an hour without saying something to them. this was the WORST customer service experience ever! We haven't been there in a year and the GIRL in front didn't even bother to confirm any demo or recent health history information with ANYONE. for all they know my son could have health concerns. Usually my husband takes him to the dentist so this was my first time in this particular office. they didn't even bother to find out who I was. I MOSTLY upset that they didn't even acknowledge us and the blatant disrespect for my time. 3 exam chairs in 1 room was also disturbing. That cant be sanitary when all drills are going and spit flying.
I would NOT say they are trusted dental practice when they couldn't even greet us or confirm my son was actually a patient. 3 ladies sat at the desks and did nothing to ensure the patients felt welcomed. oh ya and 1 guy was chatting with the girl in the front about faxing something personal. NEVER EVER going back and ill NEVER recommend this place. RUDE, DISRESPECTFUL, BAD CUSTOMER SERVICE, HORRIBLE WAIT TIMES, DOUBLE BOOK PATIENTS well patients don't actually have an appointment time (its whenever the staff gets around to it) . Corporate number couldn't be found but they need to know whats going on in this office. Even if they offered free dental work I would never never go back! this is probably one of those places who cheat the insurance company!