I have always found the front desk service to be impeccable and massages always start on time with the rooms clean and tidy. I can speak over my last few experiences at this location and if you have someone that you find (for me, the service I've had from Craig (RMT) and Christina (facial) have been out of the park every time), but the other half of the time has been disappointing.
While I love the owners/business itself here, just in terms of massage quality, this is not a place I would recommend walk in's because it's too much of a gamble in terms of the quality of the RMT you get - some are very good but some are just very very poor. My last experience was so poor I just have to put in a PSA (and luckily I have had so many massages in the past, I now have conviction to speak up when an RMT is just poor vs just being style preference). I spoke up several times during the massage to stop this person from injuring me (e.g. raising both my legs at an awkward position at both my knees and then leaning hard on them, resting their entire weight on my elbow joint for leverage as they used one other arm to massage my arm). The entire massage was so poor that I stopped the massage in the middle, paid the full price and left. I'm not concerned about the money but my time (someone had to watch my kids for me while I "treated" myself to a massage), the risk of injury and the disappointment putting a damper on the rest of my day is just not worth it.
I love this place but they just need to do a much better job screening their therapists as the few bad apples, impact the entire business for the amazing therapists they do have.