I have enjoyed many meals at California Pizza Kitchen at Fashion Show Mall in Las Vegas. I recently took an 8 year old young girl to lunch. Our total bill was only $20.73. I gave our waitress $40 as I wanted change for a tip.
When she returned the change, I received only $19, no coins. Although it was only
$.27 I thought it has fallen out of the folder she placed on the table. I couldn't get her attention but did reach another server. When I told her about the coin, her response was, "Oh, we don't give change; we always round up." WHAT????
I said I had never heard of that before and she offered to get our waitress. When she came over, she reiterated the same message and proceeded to tell me, "I have worked in 7 different restaurants in Las Vegas. They are do that." I told her also that I had never heard of that. Her next comment was, "Most Las Vegas restaurants do it and since you aren't from here, you didn't know."
I have lived in this town for 33 years - about 10 more than she'd been born.
I am appalled at this practice. Do you know how much extra money that rip off from patrons? No wonder that young lady has been at 7 restaurants - she has probably ripped off a lot of people and got caught.
As a result, I will NEVER eat here again! Just a matter of principle!