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| - Wow, reading the other reviews here, I can't understand how I had such a horrible experience at Tuvalu. It almost makes me want to give them another shot. Almost, because the place was so obviously mismanaged resulting is such abysmal value and customer service that I can't imagine ever leaving another dollar there.
We were really expecting a decent lunch after reading reviews, checking out the menu online, and walking in to see such a nice, welcoming space. It was about 1:30 on a beautiful sunday afternoon. It seemed like everything was in our favor. Right until we started ordering. The first thing I tried to order they couldn't make because they'd run out of tabouleh. Okay, places run out of things, no sweat. While I was re-deciding, I heard the clerk tell another customer they were out of tuna. I settled on the Tuvalu salad, at which point the clerk yelled over her shoulder, "Hey, do we have enough greens to make a salad?" After considering a head of leaf lettuce in a grocery store bag, they decided that yes, they could make me a salad. We also ordered iced tea, which they were out of, and told us it would be 10 minutes for them to make more. We decided that would be fine. We felt bad for them.
So, we took our seats at a table, perused the gift shop area, which seemed to have nice things, and waited. And waited, and waited. There seemed to be an insane amount of activity going on in the kitchen area considering that there were about 5 people in the whole place and zero food coming out. Eventually our drinks came. About 15 minutes after that, we finally got our sandwich and salad, which were quite frankly pathetic. First, I could have prepared these things in about 90 seconds in my home kitchen. The salad wasn't even tossed! It was, for $8, a small plate of green leaf lettuce (not what I think of when I read "organic greens" on a menu), 4 giant unpeeled cucumber slices, a few slices of feta, and a pile of sunflower seeds and dried cranberries. On the side was a plastic cup of some kind of creamy dressing from a bottle that was certainly not the advertised balsamic vinegarette. My husband's sandwich was basically as advertised, besides missing the tomato that was supposed to be on it. Maybe they were out of tomatoes too and didn't feel like admitting that THEY JUST WEREN'T PREPARED TO MAKE FOOD THAT DAY. It came with a pile of lettuce similar to mine with the same silly dressing. We grimly ate and got out of there as fast as we could. What a waste.
Whoever runs this place clearly has no idea what they're doing. They were out of everything and it took so long to prepare our food that there can't have been any prep work done ahead of time. I hate to see small business fail, but I just can't see clear to tell anyone to spend money here. $25 for essentially a side salad, a grilled cheese sandwich, and 2 iced teas. Ugh.
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