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  • Horrible, horrible experience!!! My son was 4 months old and we were going to take him to this office for recurring ear infections. I confirmed with the receptionist the day before where their office was located. I went to the appointment and was apparently in the wrong building so I called to get exact directions. She told me they were a couple of buildings "down" (extremely vague.. What does that mean??!!" And then said we needed to reschedule because we were already 2 minutes late. I explained that I was lost and would be there in just a few minutes She put me in hold and came back and said "dr Mancuso will not see you. We need to reschedule." I could not believe it! It was our very first appointment and we were literally going to be about 10 min total late to our check in time... Not even the actual appointment! I was very upset and kept asking, please can you see him. He is just a little baby! And each response was "no, dr Mancuso is REFUSING to see him." I put a call into my pediatrician because I was so furious (not at them but wanted them to know). I decided to still go in and fill out the paperwork so we could be ahead of her game in case I and the pediatrician still wanted us to go there. I went in and asked for the paperwork and told the girl at the desk (not sure if it was her I spoke to on the phone) that we weren't allowed to be seen and I had taken the day off for this and had already waited 2 weeks to be seen and now had to reschedule (and the rescheduled appointment was still going to be another 2 weeks!!) and she said "dr Mancuso is the one who said he won't see him today." Yea thanks, got it. So I asked for the paperwork, she ROLLED HER EYES AT ME and gave me the clipboard and then slammed the glass window shut. I sat down to fill it out and everything was already filled out for me so it would have taken me little to no time to sign a few things. And everything was misspelled!!!! At that point I was so upset I got up and handed it back to her and said we wouldn't be back. I will not trust a dr who refuses to see my 4 month old baby before even meeting us. I can see if we had been late a lot of times but it was our very first appointment! I used to run the front office for a dentist and we only rescheduled people if they were 20-30 minutes late. Never first time patients who are only a few minutes late. I was appalled and have also never been treated so rudely and with such disrespect. I took my son to dr McKenna whom we love!!! Do not see dr Mancuso!!!!!!!!!!!!
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