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  • Woke up on Saturday morning, 07/29/17, and saw a water spot in my ceiling. I grabbed the ladder and it was very wet. I went up into the attic and sure enough the AC unit was leaking. No problem, I thought, this is why I have a home warranty policy with AHS. I called and they put A&R in contact with me. A&R called me and set up an appointment for Tuesday, 08/01/17. The technician, Dustin, arrived at our home in the time window and went straight into the attic to take a look. He was there for a little while and then started packing up his things. We asked him if the leak had stopped, he answered, "It's still leaking." I asked him what he was doing since he did not fix the leak, he said he blew out the condensation line. I said, but there is still a leak, he told me the condensation line is not covered. He left. I called AHS, right away. They said we can send them back out, I requested they send a different technician this time. On 08/07/17 A&R sent Dustin back out to my house. He stood at the door step and refused to come inside the house. I was recording our interaction this time, because I no longer trust this company. I asked him if he was going to come inside, he said no. I asked him if he reported to AHS that he fixed the leak, he replied, "I told them I blew out the condensation line." I asked him 3 times for a yes or no answer and he would not answer me (probably because AHS did tell me that he called in and reported that the leak was fixed). Dustin then said to me that the condensation line was not covered. I pulled out my contract and read it to him word for word and showed him that it is covered. I also spoke with AHS who told me if he needs to cut a hole in the ceiling to fix the leak it is covered and they will fix the hole. Dustin's response was, 9 times out of 10 the condensation line is not covered. He said that all he could do for me is give me an estimate for the work that needs to be done. He gave me an estimate for $750 and left. I do have all of this on video. If AHS or some other home warranty tries to send these guys into your home, say no. Ask them to send someone else.
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