Past due review as this happened 5 years ago. I scheduled my first appointment to Emmerich Chiropratic ahead of time and showed up 5-10 min before my scheduled appointment. I walked in with a fellow new client, but she was a walk-in and without an appointment. She did speak to the receptionist first and they agreed that they had time to see her and then they subsequently checked me in. We both sat in the waiting area as they were still seeing the earlier appointment. All was well, but it became an aggravating experience when they saw the walk-in next and before me. I spoke to the receptionist as I continued to wait and questioned why the walk-in client was seen first and she clarified that she was a new client. I reminded her that I was a new client, too, but with a scheduled appointment.
I did continue to wait and eventually saw Dr. Emmerich. At this point he was running too far behind schedule and didn't have time to deliver my full appointment. I had x-rays done and answered his preliminary questions, but received no adjustments or any of his personal analysis. I had seen a chiropractor in a previous city, so when the Dr. was ending the appointment I inquired if this was a typical first appointment and he confirmed it was not, but what he had the time for with the over scheduling and that we could resume on my next appointment. I asked if I was going to be charged for a second appointment if it was only going to be the 2nd half of this appointment. Dr. Emmerich did allow me to explain my frustration further and agreed I was due a refund, which was promptly issued. Needless to say, I did not return and found chiropractic services elsewhere.