So this is worth an update because things were made right, but it took so dang long to be made right that I leave this experience still a bit bitter. It shouldn't have taken a poor yelp review and 5 months to fix my laptop.
Their district manager reached out to me sometime early December after my first review. Sent me a box to send my laptop to him free of charge, he would make sure things were made right. He did, but I didn't get my laptop shipped back until March. The laptop is fixed as it should be and is performing nicely. I was not charged for a new battery or charger which is nice, but that is the only compensation I received.