I am truely torn on giving them 3 or 4 stars. I love the food (even though it's expensive and fattening) and I love that this location has comfy chairs and a fireplace!!! The fireplace earned them the 4th star :) My biggest issue is that they don't seem to have any adults working there. Even the management looks to be only in their early twenties. Most of the employees are highschool students and the management seems to have no control over them. Their friends come and visit. I've seen them roll their eyes at elderly people when they ask what the employees seem to think of as dumb questions. They are rude and definitely have no pride in their job. I continue to go because of the food and atmosphere. (I like to take a book and read in front of the fireplace.) They would get an easy 5+ stars from me if they improved their staff. Also, just a heads up - while many of the locations have a private room for meetings, this one does not.