Cher became ill and cancelled her show for tonight. The check-in desk advised me when I arrived that this information was known a day earlier. It would have been great to have been notified of the cancellation in real time rather than delaying the report. I spend money on a flight and hotel accommodations; I would have preferred to have rebooked for a future date.
The theater sounds great; it would have been a great show.
I am hopeful that the theater and casino management chooses to be more client-centered in the future. I am hesitant to return and I am amazed that every step has been taken to ensure that customers are put last. It is unfortunate.
The employees were clearly embarrassed that the only information that was offered to them was how to deflect customer concerns and ensure that the casino had no customer service, moral or legal liability. I get it, but that is not a brand strategy based on customer results.
M Life? Morons, because we were not treated well?