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  • This is the third time that this location has messed up either one or more of the sandwiches in my order. Last time my parents and I met at this location for one we waited almost 20-25 minutes for our sandwiches. When they arrived, my mom's sandwich wasn't even the sandwich she ordered so she had to wait another 15 minutes for the right sandwich and needless to say she was not happy. Additionally, all of us had pretty dry and hard bread and none of us got the extras that we had asked for at the register. Today, we ordered four sandwiches to go. It appeared to be very busy as there were most tables taken inside and a line of four people waiting to order. However, like the last time we were there, it didn't appear like there was any actual manager working and I'm not sure if that's just because weekends are slower but there was no one looking like they were in charge. We only waited for about 15 minutes this time which was an improvement from last time! I ordered a #6 with oil and vinegar, salt and pepper, banana peppers, chopped pickles, and jalapeƱos. And we also got an Italian sub with no extras, and two turkey bacon ranch sandwiches with a couple extras too. None of the sandwiches with extras HAD the extras on them! Why offer extras if you're not even going to add them onto the sandwich? The reason why I'm giving them the extra star is because the sandwich still tasted good without the extras because they serve quality meat and the bread was much fresher today. But if you're going to offer extras like jimmy johns and subway and jersey mikes, you should actually put them on the sandwiches! I don't know if it's just this location or what but I think I'm going to steer clear of this one. Plus, the customer service here was pretty terrible: no "welcome to firehouse" which I know is their signature greeting, no smiles, and just didn't seem like any of the workers were happy to be working today. Might go back and see if they can surprise me and cause me to update this review.
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