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  • We were absolutely disappointed in our last visit here. It was a bit slow the time before but this was the worst. We drove out of our way to his particular location so we could enjoy the ice cream for dessert. We were next in line to be served and as they started our small order for two beef brisket dinners they asked us three times to remind them what we ordered. While the young man slowly sliced our meat, the young manager came out from the back and held a staff meeting with the two young people in the front while we stood there waiting for them to make our order. The manager paid no attention to the fact that customers were waiting right in front of him. He did not acknowledge us or attempt to help complete the order so that he could proceed with his meeting. We had to stand there and wait a good five-six minutes and wait for him to finish. He told them to close the place down at 7 o'clock even though closing time is 9 pm. The meat that they sat out for us was getting cold. The manager went back into the rear of store and the staff asked us two more times what we ordered and finally completed our meal twenty minutes after the start. I felt like we were stuck in a bizarre time warp and I couldn't understand why it was so hard for them to help us. We finally got our food and went to sit down. There were two other diners in the place and every single table was filthy. We had to ask the young woman working to clean a table for us. Glad to be finally be able to eat our cold food, we hit the BBQ sauce pots to find they were more like water than BBQ sauce. Now we've eaten at Dickeys before several times and this was not normal. Watered down sauce is the act of poor managing skills and a shoddy attempt to save money. While up to get our sauce we also found the ice cream machine was out of order and they were out of plastic wear. So it was bad service and management all around. Plus, I suspect they were trying to close early on a Friday night. We are not at all happy about our experience here and I really hope this can be improved. Until then, we won't be back here.
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