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| - This Popeyes is near my home. I would go more often except that at least half the time they get my order wrong, and the staff apparently couldn't care less about it. Yesterday the family wanted Popeyes. I knew what was coming, and they didn't disappoint. I ordered a five piece chicken fingers dinner, plus a coupon special that came with five fingers, two sides and two biscuits - allegedly. I got the food home and found that the five finger combo had only three pieces of chicken in it (for over $9), the coupon special only had one biscuit, and there were no utensils for the sides. I drove back to the store, where I waited at the counter as employees ignored me for nearly five minutes. When one finally did approach me and I explained the problem, she asked, "Do you want me to replace it?" No, I drove all the way back here just to tell you this and leave. Just keep the extra money for the three pieces of chicken you gave me when I paid for five. Duh...
After all of that, the chicken tasted dry and stale after I got it home, like it had been cooked hours earlier and left to sit.
I have contacted corporate about this store before, and they apparently don't care either. I have never gotten a response from either a store manager or anyone at the corporate office. Judging from the other comments here, the staff is costing them business and they aren't doing anything to fix it. This store has been open long enough that these problems should have been sorted long ago. If it were up to me, I would never patronize this store again, but the family likes Popeyes.
It might help if there were a visible manager on duty. I didn't see one yesterday.
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