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| - Was not happy with this location/most of the employees that I dealt with the past few experiences I've had here. I work in the area and on occasion stop by on my break for my dinner. I order my food to go always. I don't like how the new set up (order at the front/ pay) and then just wait around for the employees to stop talking with eachother and actually get around to getting to work and having your food ready. I think the old set up gave the employees behind the counter an opportunity to stay busy and give customers the experience they deserve. The last few times I've been to this location in the evening, I've noticed only a few people actually being productive and the rest of the employees treating their job as a social event where they laugh, talk, and flirt more than anything else. I am still young enough to understand working and having friends, but when someone is being blocked physically from bringing me my food and he tries to walk around the other side of the counter (island) area and the girl runs over to the other side to block him again...All while I'm watching and waiting for my soup. She was treating it like a playground and he seemed annoyed that she wouldn't give him space to do his job and he saw that I was waiting. I saw a group of probably 5 people standing around in a circle chatting by where they make sandwiches, while only one/two employees was making food and one/two was at the register and there was a line of people waiting to order. There was also 2 employees standing by the drinking fountain. I tried getting the tea I like and it was empty so I went to another type instead. One of the two of them, then walked over and started looking in the tea containers, but didn't say anything to me or offer to go get more of the type I wanted. I honestly love the food (especially the soup), but will try to go to other places instead just because of the immaturity of the employees, the lack of management presence (unless they were there and allowed that), and the overall lack in customer service in general. This makes me sad because it used to be one of my favorite places to go. The specific incidents from my latest experience was on Tuesday, October 14th in the evening.
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