I was in the middle of making a dessert - and pow...my mixer dies on me. This is like 10:30 at night. Who else is open but Wally World? So I made my way to this location. This location gets one star for being open (there are some locations back at home that are not 24 hrs). It gets another star for offering competitive prices (you can always price-match with them). The reason I didn't rate them higher - at that time of night, the only things open were the self-checkouts. Of course I had an issue with mine - the receipt never printed. The woman at the checkout stated it would take 15 minutes to retrieve. I said fine - only because I bought an item with a warranty and would need the proof. She spoke with a manager - and he told me that he was unable to pull it until the next morning - when the system merges all the receipts at 1am. I asked if he could email me a copy, he said no. He took down my name and number and promised to contact me. Of course he didn't - and the next day I called Walmart. The phone rang about 20 times (I thought I had the wrong number at first!) The woman who answered connected me to customer service. Once connected, the woman at customer service attempted to find my receipt. She put me on hold - another woman answered the phone mistakenly, and hung up on me!
Talk about fuming - but I kept saying, this is Walmart. Should I expect any more? I decided to drive out there - and bear in mind this is not near where I'm staying (but it's the closest). Drove out there, it was handled easily. They were able to find the receipt, and printed me a copy. Now why this couldn't have been emailed to me in the first place, who knows. But I am happy that I was able to get everything that I needed, and at a reasonable price.