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| - Worst experience with movers....EVER. I have moved 6 times in the last 10 years, so I am writing this review with a bit of experience. Despite alerting the scheduler to the size of my move (2-bedroom apartment on the 2nd floor), she only sent two people. They were overwhelmed by the size of the job and said their boss hadn't told them how big it was.
They milled about for a while deciding how to tackle the job, warned me that it might take longer than what was quoted, and asked if that was okay. (What choice do you have when it is moving day?!) They ended up calling the company to see if they could get more help. At this point, a half hour has passed and nothing has been moved, but I am paying for them to do all this.
They finally start loading the truck, but seem unfamiliar with how to pack a moving truck, and don't take much care with things. They place boxes labeled 'books - heavy' on top of boxes labeled 'fragile.' They don't seem to know what to do with tie-down straps or blankets, and they placed a wooded coffee table on a gravel driveway on its top, marring the surface.
But I have got to get out of town - lease is ending, movers are waiting on me in another city - so I direct as best I can, and hope for the best. After an hour and a half, the truck is only 10% full because they are moving so slowly. Reinforcements show up - 2 more people. Great! Except one of these additional workers keeps walking into a room, looking at the boxes and then just walking out without taking anything. So - not very useful. But I am still paying by the hour for this.
So, 4 and a half hours after they first arrived, the truck is only 1/2 packed and they say they are leaving because they have another job. What?!?!?! I have never had movers walk off a job. I have had moves take longer than expected due to weather, but I have never had movers just leave. Why is the next client more important? They couldn't answer that. Over and over, they blamed the scheduler and just keep saying - sorry. But sorry isn't getting my stuff put into the moving truck. I now have a bill of several hundred more than I was quoted, a poorly-packed truck with only 1/2 my stuff, and no movers.
I felt kinda bad for the guys. I mean - they didn't move very fast, but it is also obvious they didn't get any training on how to pack a truck, and their boss didn't send the right number of people from the get-go. I was never contacted by the boss despite claims by the movers that she would be in touch with me.
In the end, this terrible moving company cost me over a thousand dollars extra in hotel bills, truck fees, additional movers, etc. I couldn't leave on time and I had to return with another truck to get the rest of the stuff. I believe I deserve a refund of at least some of my payment for their poor work, but I can't reach the owner, so I doubt I will ever get it.
Hopefully, by writing this review, I will spare someone else the terrible experience I had. They took my money and did not deliver. Do not hire these people for moving.
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