While the new billing got screwed up from corporate and a subsequent phone got met by sprint corp rep saying sorry there's nothing I can do. At all. So two months of $240 extra fee and nothing corporate wanted to do. All it took was a 5 minute visit to this store and my man Carlton fixed the problem with a promised follow up call. Bravo Sprint store! Give Carlton a raise or a chance to grow with your company. He's fantastic and has a great can-do attitude!!!