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  • I would highly recommend using a different company for your garage door needs. I've had a brand new home built. The windows on their garage door leak with minimal water exposure. I brought it to the builders attention who witnessed the leak and said it wasn't right. They contacted lodi to send a rep out. He was suppose to be there at 9-11but didn't show up until after 2. When he did I explained the issue and he argued with me. I asked him if I could show him the issue. After showing him the issue he laughed and said,"you don't see that everyday." He said you live in arizona and it don't rain much so you'll be fine. Of course I complained so a manager came by. He confirmed the issue and said you're right that's not good. He stated they could recaulk and it would suffice. So a few days go by and they come back to recaulk. It still leaked so they replaced the panel. Even with a new panel it leaks and the management team won't provide me next steps or any plan for resolution. They won't even respond to my emails. I've wasted time and money and unless you want to spend more of your own money than the price of the door look elsewhere. I'll update my post if this issue is resolved. Lodi's response is there is nothing they can do. They stated my expectations were not realistic. A garage door window should not leak with water coming out of a garden hose with no added pressure. The first manager who came out to visit confirmed that the leeking was not right. This company took their money and ran and when they couldnt fix their issue they abandoned the situation. Sam Sciotta had nothing but excuses and would not own up to the issue. Very disappointing experience.
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