I'm now done with this location. Service has gone to crap once again. Employees don't care. Filled out the survey on the receipt and this is what I had to say:
This location continues to have issues with the speed in which they complete the orders and how the restaurant is kept up and supplies are in stock. Long line at entrance, long time to get food, salsa bar a mess, no small lids, no napkins, tables needed to be cleaned, bathroom smelled horrible, nobody that works there cares about their job, food or service. I've filled out many of these surveys and nothing gets done. This was the last chance. I most likely will never return to this location.
ATTN El Pollo Loco Corporate, don't bother contacting me again, and trying to entice me with free food to update my review. The service still suck and I never used any of those coupons or gift certificates you sent me. Fix the root problem and I'll fix my review.