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  • My husband and I went to Toyota of North Charlotte to find a new, safer car for our family. The gentleman that helped us test drive a Highlander and Rav-4 was very helpful and knowledgeable. He was so nice, too!! I believe his name was Burgess. When it came down to financing the car, we sat through trying to negotiate the best monthly price for us, and it wasn't working out. One of the managers that took over was a very nice man, as well, and did what he could to get us the rate we wanted. He continued to go in the back and talk to his sales director, James. His director then came out to talk to us and said we may want to try a lease. James then proceeded to tell us that you don't have to worry about the mileage for the lease, b/c you can trade your car in for another car at any time during the lease with no penalties. He even told us about how his wife leases a Rav-4 (ironically the same car he was trying to sell us), and that he turns hers in whenever and they're never a "slave" to the mileage. That sounded great to me!! I wanted to do a lease right away. My husband was, however, skeptical and wanted to do more research. We did a lot of research the next day...calling around and talking to other dealers...and come to find out, you can't trade in your car for another lease without penalty. They will just add the remaining cost of the old lease into the new payments for the new car (hence making the new payments astronomical). I'm so glad that my husband was skeptical, b/c the director certainly lied to us!! We ended up getting a car from Hendrick BMW, and they were completely upfront and honest with us the whole time. They told us things that we may not have wanted to hear, but what was truthful. They were AWESOME to work with, and they don't come off as some cheesy salesmen...they've very professional!! If not for James at Toyota, we would have gone with them b/c Burgess was so nice and helpful there!! I do not recommend Toyota of North Charlotte. And they paint the spot around the eye of the dog in the commercial...poor pup!!
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