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  • Before I get into this review, let me say that by the end of this they did the right thing, so let that be clear however I shall never stay there again and I may rethink my long term relationship with Marriott which is a shame since I'm about to begin a more rigorous travel schedule at work. This property is close to the Rock and roll hall of fame so that was our primary reason for choosing this particular property. It's old and it shows. The ice machines were inoperable on two floors as I searched for ice. The hot water was sporadic and not very warm. The housekeeping was also a bit suspect as I picked up a sliver or glass in my foot heading to the shower. Our major issue was with the guest next to us and the inability of the hotel to manage the situation. Loud, intoxicated and banging against the wall. First call at 10:30 asking if there was a function and what time we could expect it to end. The hotel sent security up apparently (we were never informed as to the result of the check) we were treated to some loud banging on our wall and a profanity ridden "I don't care who knows @&$@@ my name" from the Guests next door. After a couple more hours of this, coupled with the lack of hot water, the general state of the rooms, and the lack of follow up and control of this situation, we packed our stuff up and at midnight checked out for the drive home. They did offer to move us to another floor but in light of the progression of events, we just wanted to leave at that point. They did refund the fee for the night. I would have preferred them to control the drunken and aggressive behavior of others and not have to leave. Had this not happened, I may have rated them three stars (not bad, not good) based on the condition and maintenance of the property.
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