We scheduled a couch pick up on a perfectly good conditioned couch. They told us to leave it outside of our house so we did. We even left an envelope with a monetary donation for them. Then I got a call saying they saw the couch and couldn't take it. No explanation of any sort. And the kicker was that the couch was then sitting outside of our house for the rest of the day. It seems very hypocritical for a charitable company to deny furniture that someone in need easily would have taken.
We dropped the couch off at Goodwill with zero issue. Take your stuff to Goodwill and avoid the headache.