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| - This place is absolutely awful. My Samsung Galaxy S7 started acting up. It would not fast charge. I needed to get a warranty replacement on it. I called Verizon who suggested I go in to the store and have them fix it. I called them up to set an appointment. They just asked me to bring it in. The girl who sent me there said they could also file the warranty there.
Well, I mozied on over and the first girl was helpful at first. Then, she kept running back and forth to find a fast charger. She couldn't find one and asked if I had mine on me. I said I didn't and she asked how far I lived. I said I don't live too far, but I really don't want to go back home. She said she could sell me one. It was $35. I opted to go back home.
I return with my charger and demonstrated the issue to the next person who "helped" me out. I showed her my charger and instead of using it, she simply went and got the one that the previous girl had tried to sell me. What a waste of my time. Anyway, she showed me that it was charging, and that it should say it's slowly charging if it was. Yes, it will say that if it was going to charge for 8 hours. This one was less than an hour and a half. She kept arguing with me and raising her voice.
While I'm being assisted, her coworker had told her that her previous customer had come back because she ended up giving her a phone that couldn't even dial out. The previous customer was travelling abroad and needed international service. It was an issue with SIM cards. "I think you need to keep that one in there and put that one in when you get there." Well, I think someone else should be helping us instead of someone who doesn't know what they're doing.
Back to me. She was very rude and condescending with me, and really failed to acknowledge my concern. She got angrier and angrier at the fact that I simply didn't just walk out of the store after she had shown me what she believes to be a fully functioning phone. She really thought she knew my phone more than me. I asked if she was a Samsung user. She wasn't, but she still thought she knew more than me to be condescending throughout our entire interaction. Instead of actually helping me, she had me sit down away from her while she pouted behind the counter. Imagine a child that wanted to leave, but the parent simply told them to be patient and stop pouting. That's what she looked like. It really was a one way conversation with her. Even without being someone who uses a Samsung, she really was completely convinced that she knew about my phone more than I did. I simply handed her back her charger and cable, thanked her, and left.
I later sought the help of my friend, who is really techy and knows more about phones than I do. We decided we would back it up to his laptop and do a Factory Data Reset on it. After plugging it in, he immediately said, "I already know what's wrong with your phone." I look at his computer and I can see the program glitching. I, too, already knew for sure that the charging port had gone bad. That's what I had suspected in the first place.
I was really pissed at that point knowing how much of my time they wasted at the store. Instead of helping, they seemed to rather not want to help, but instead get me out of there as soon as possible.
We ended up not backing up to the computer since it couldn't stay connected long enough. The Factory Data Reset ended up fixing the fast charging issue, but it could not fix the connection issue with the computer. He ended up helping me file a warranty replacement and got me taken care of.
This store is absolutely awful and before my visit today, I would never have believed the 2.5 star average. After having gone there, I feel like it should be lower. Drive back home to get a charger? Really? and then argue with me like I know nothing about a phone I've had for nearly two years. I will be paying my phone off once I get the replacement in and then I'll be moving to a competitor.
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