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  • Lars of RENCO Roofing came out to my house on January 15, 2018 to provide an estimate on my horribly damaged and neglected roof.  He was personable and provided a quick estimate.  I dropped off a down payment  (35%) of the total estimate on January 23, 2018.  After giving the contract and down payment to an employee that didn't quite seem to know what to do with it, I went out to my vehicle and called Lars to notify him.  He told me that they don't get a lot of down payment drop-offs at the office and that it would be ok.  Then he told me I could expect a call from their scheduler within 3-5 business days to schedule the work.  I now find myself 8 business days later and I have not heard one word from RENCO Roofing.  It's upsetting due to the fact that money has already exchanged hands.  I was hesitant about posting this review due to the fact that I have already signed a contract and Lars told me that if additional materials were needed during the job that I would receive a bill after the fact.  I now worry that additional work will be done and billed to me as a retaliatory effort for leaving this review.    To summarize, I was happy with the interaction between Lars and myself.  He was professional and personable.  He seemed knowledgeable about the business and I felt comfortable doing business with him.  However something happened in their workflow process that has left them with $3,000 dollars of my money and me not receiving any communication about scheduling the work to be done on my roof.  I will now see what I can do to either recover exchanged funds or work this problem out. An unfortunate and unnecessary additonal step that I feel I should not have to go through.
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