Good morning,
I am currently staying in one if your rooms. I'm so taken back by the level of service I have received. I couldn't help but to reach out.
On behalf of the front desk agent who assisted me into getting into my room last night, Shay this morning at the front desk and Neil who shuttled me to my car... I had to let you know how wonderful they are. Each and every person has gone way beyond their duties to assist me.
I had a horribly terrible night coming from Las Vegas. I was stranded, hysterically afraid and nervous. Your staff has done nothing more then make me feel right at home and feel safe. Your housekeepers are certainly doing there jobs as well because my room is immaculate.
I'm very pleased to have gotten the opportunity, even out of misfortune, to stay here with you. I have worked the hospitality industry in Vegas my whole life and recognize a 5 star standard hotel from a mile away. It's a rare breed! I will make a great review any where you might request.
I'm genuinely thankful and I hope you reward your staff for being such outstanding people.
From the bottom of my heart,
THANK YOU,
Angel Fletvher
Sent this to the corporate email. I think it says enough ;)