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  • James Combes is an awesome PA, unfortunately I can't say the same about their billing practices and front office staff. After leaving THREE voicemails with their automated system letting them know I was trying to pay the bill they sent me, I received a statement that said my balance was overdue. The next time I called I got a live person who said they were not able to assist but they could transfer me to the billing clerks voicemail as she was in a meeting at the time. I left another voicemail for her. After a week, I still did not hear anything back from the office so I called again and got another staff member who gave me the same story only this time I asked for her to write a physical note as my voicemails were not being answered. Another week went by and I still had no luck and received another statement saying my balance was overdue. When I finally received a call back from the employee, while cordial, told me that I should have just come in to pay the bill. I told her I understood but that I had called several times, we don't attend the office anymore, and that the office is out of our way and there is no reason why they shouldn't have called us back for payment. Then when I informed this employee that I was only going to pay a portion of the total bill she said that billing may not accept the payment as it was "severely past due". I almost laughed! I then went through the process of telling her how I had taken the initiative and called them SIX times before I was able to make payment. You would think this would have been enough, but then she informed me that I could pay online and so I looked at their website and it has a "make payment" button. I clicked on it and filled out the information and submitted only to find out that it sent a message (mind you this was not a secure https payment platform) to the staff. I have yet to receive a confirmation by phone, text, email, or mail that they have received my payment by their website. ***Long story short, they provide great care and are friendly but have some serious issues with their billing. 4 stars for medical care, -2 stars for billing***
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