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  • Brought my dog in for grooming for the second time. My first blog feedback was good because first groomer was gentle with my dog .She didn't complain that the dog misbehaved. Every other groomers and boarder have said my dog is one of the most sweetest "angel" in his report. When I brought my dog in for grooming last week to this Germann/Gilbert location, the groomer Nicole didn't tell me she didn't do his nails until when I asked. She didn't even offer to reduce the cost . I saw the store manager who met my dog personally with another employee who is involved with employees / customer relations. My dog is deaf and going blind (14yrs old +) and he was very nervous and shaking, per the groomer Nicole. First, she said his nails were already short and I asked her to repeat what she just said because the purpose of his grooming was to have his nails trimmed. She then changed her story. Another girl who was watching my dog while I paid the bill in the front of the store, came back with the remark that my dog was aggressive and tried to bite. (This was not the groomer telling me this but someone else) I find this hard to believe this. I've been to PetDepot and other groomers, who said my dog was an angel and we have been regulars over there. First of all, if you're rough with the dog and you're hurting them, they will show you by yelping or fighting you off. When I brought my dog home, I notice his hair was not cut but shaved unevenly to the skin. Perhaps I should have asked for prior groomer, but I was told by the lady who was watching my dog, that we are not welcomed back. I told the store manager who mentioned there were many other complaints about that grooming department. He was shocked that the employee told me not to come back. I guess they didn't know I BLOG... good or bad! To Petsmart groomers! It's time to have training in customer service and don't LIE! and don't be rude! Don't charge for a service you didn't perform. To the consumers.... Don't forget to ask the groomer if they did the nails. Other Petsmart stores in the West part of town, may skip that and not tell you. I found out the hard way.
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