I have always used Enterprise for my car rentals. Always friendly and ready to help at any chance. I know renting at the airport can sometimes be a little more pricey but for Calgary, I thought I would bite the bullet and pay the extra airport tax.
I needed a rental car to drive into Canmore and Banff. Picking up the car was quick and easy. I cannot recall the associate's name who helped me. Regardless she was quite pleasant and helpful. I always hate the part where they try to sell you on insurance coverage and pre-paid gas, but I know they are required to offer those services. She didn't pass any judgement when I politely declined. I told her what I wanted more than anything in the vehicle which was just to have an AUX plug. Some of the base line cars Enterprise gets may not have these, or so I have experienced. I tried to get a Lancer, but couldn't find the AUX plug. She was quick to jump from vehicle to vehicle and take the time to make sure that she found the class of vehicle that I wanted with the AUX plug.
The car I rented, a Chevrolet Malibu, was a pretty nice car, and it performed nicely on this trip. I originally booked an economy class vehicle but this obviously an upgraded vehicle which they did free of charge. At first I declined because I didn't want to have to pay a lot of money on gas. To further accommodate me, they gave me the gas (1/2 tank) in the car for free and said don't worry about filling it up upon my return.
I was about 15 minutes outside of the airport when the women who helped called my mobile phone, told me I forgot my wallet in the Lancer and she would wait for me to personally hand it back (after she just told me that she was going on a break). I thought this was very nice.
Returning the car was quick and easy! I won't hesitate to rent there again. I wish all car rental companies offered as good of customer service as I received there.