These days good customer service is hard to come by, much less great customer service. I needed to replace the lamp in my Samsung projection TV. The service man I spoke to asked me to bring it in & he would test it to make sure that was the right part I needed. He could tell by looking at it, & so could I, that it was blown. He replaced the bulb into the housing at no charge. I had no idea how to do that. He even played with my crying baby, which made him a happy baby. Magic touch all the way around. Thanks so much Chucks repair.