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  • Been to this story many times and now and then you will find a nice little treasure. Today however an employee at this place pissed me off to no end with such lack of customer service and personality, that it made my blood boil. She has helped me check out once before and I thought she had a bad day then, but today...WOW, I have no words. I purchased a cooling pad for my dog on Tuesday, it ended up being too small so I returned it in perfect shape, packed back in the original box and with receipt. Walked in the store, there was no line. This "lovely" person was standing at the first register. Since there was no line I walked up to the register. ZERO acknowledgement from her! I asked is she could help me, looking straight at me, there was ZERO acknowledgement for what seemed an eternity. It was like I wasn't even standing there. Again I asked if she could help me. Without changing expression she told me to go wait in line. Looking behind me there was nobody in line. I asked her is I needed to go back and walk through the Disneyland style line even though there was nobody in line. She said yes, then changed to "I guess I can help you." Told her I had a return, placed the item on the counter and presented my receipt. At no time during the transaction did she acknowledge or speak to me. The only command I received was to "slide your card." Sammy, I believe her name was from the name tag, has no business working in retail. This is the second time I have experienced her less than stellar demeanor. I know its not an easy job, but treating a customer like I was treated today, simply going in, being friendly, making a return was uncalled for. Go to the HomeGoods Marshalls store at Desert Ridge. Same family of companies and more friendly staff.
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