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| - Wow, EPIC FAIL!
While we enjoyed the food, the service was awful! We sat down at 6:45, and waited 25 mins to see our server. She very rudely took our food and drink order before disappearing. She brought our drinks, bread, and my salad very quickly, but then disappeared again. We waited for over an hour for our food, and in that time our server never once came to the table to get us refills or offer us more bread, or let us know the status of our order.
Turns out she didn't even put the order in until 7:45, 35 mins after we placed it. I've heard of holding orders to let the kitchen catch up, but this was extreme. When the food finally arrived, she hurried off without getting us refills and by the time she came back to get us actually refills, we were all midway through our meals.
She made sure she dropped off the check as soon as we were finished eating, but then made us wait 30 mins before coming back to pick it up. When we requested to speak with a manager, her response, "She's busy, can I help you with something?" No, we'd like to speak to a manager. The owner's daughter came out, and when we told her how rude the server was, she apolgized, and told us "she's rude until you get to know her." Now I'm not going to take the time to get to know her, I'm here to have dinner with my family, not become friends with the server.
The owner did eventually end up coming to see us, but she just made excuses. She ended up removing the sodas from the bill, but it wasn't enough. Now had it been just my wife and I, drinking and having nowhere else to go, we would have been fine with a 2 1/2 hour meal, but the fact that we had our kids with us really made the situation unacceptable. As good as the food was, we won't be back, and I recommend you avoid the place.
Server Peggy = Someone who should be doing something that doesn't involve dealing with people!
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