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  • We love Canal Club and have been here multiple times. It's the place we got engaged and we love the decor and ambience of the resort. The resort is really beautiful, but it's such a shame that somewhere management is lacking. Today's visit was the 2nd time where we've had subpar service. We have tried really hard to ignore the slow service on multiple occasions but after today, we aren't sure if we will come back any time soon. In the past, we've been in for drinks and brunch, but because of AZ Restaurant Week we thought it was a great opportunity to try the dinner menu. Unfortunately, when we were seated the hostess told us that they had run out of the Bass that was on the set menu for AZ Restaurant Week. No problem, we weren't even going to order the bass. We asked if they were still honoring the event menu and she said we'd have to talk to the server. We waited for the server for 10 minutes just for her to tell us that they were out of the bass and we could order the other menus A La Cart but that they weren't honoring AZ Restaurant Week because they had run out of bass. First of all, the past couple of times we can tell that they are understaffed. The wait times for ordering and food are so long and that is something you can't do when your entree prices are over $15. Second, the management should have just told us they weren't honoring the event menu and pricing instead of using the bass as an excuse. We didn't even want it. Today was very disappointing as we have been consistent returning guests.
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