Complete incompetence and hostility. The manager is unfamiliar with ADOT rules and requirements and refused to process my name change (license) because I did not have a certified copy of my marriage certificate. Even though ADOT's website and CUSTOMER SERVICE line both verified that an original (recorded) version was more than acceptable. I tried to show the website to the manager and her associate and they refused to read it and stated that THEY had the ability to determine what documents were acceptable. I am more than concerned that a private contractor is using our tax payer dollars and not following any of the rules established by the State.