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  • If you are anywhere near the Vegas area and have a Mercedes Sprinter camper van that needs chassis service or repair work - this is DEFINITELY the place to go. Ask for Jimi Stevens. My customer experience here was the best I have ever had from any dealership or auto service provider. Jimi understands the needs of an RV'er (e.g., Do you have prime NY strip steaks in your freezer as I did? He knows to connect your shore power and keep it connected the entire time that the camper is in the shop so that you don't have to worry about transferring most things out of your refrigerator and freezer). The shop technicians immediately assessed the damage to my van and ordered the repair parts which needed to be sent from Germany (and which arrived within 3 days), and the shop completed their repairs within only 4 days after they obtained a MUCH delayed OK from my current (but not future) insurance company, Progressive. Progressive (AVOID THEM RV'ers) could not dispatch an appraiser until almost 2 weeks after the incident occurred and provided me with only a $700 allowance total to pay for towing, accommodations and car rental during the almost 3 weeks I was stranded. The dealership, in contrast, very graciously helped me by providing a loaner vehicle (with unlimited mileage allowance) for the entire period so that I did not need a car rental. And - to top everything off - because the shop had to delay completion of the repairs for 1 day beyond the date they had originally told me the camper would be ready, they absorbed the cost of my insurance deductible. The Henderson Mercedes-Benz Dealership has a certified Sprinter service shop, and if you have invested in a Sprinter camper van, it is the only type of service to consider. I recommend this dealer highly for Sprinter service/repair work, even if your van has to be towed 100 miles to get there as mine did! I'm based in Austin, TX, but if I'm in this area again when I need to have routine or repair service work performed, I will definitely come to Henderson.
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