I went here for a work event that the restaurant agreed to hold. While the drink I had was tasty, I was only able to have the one due to the poor service. I was about to order a second, when my friend advised me otherwise, as he had been waiting half an hour for his. So I asked for my check instead. And waited. And waited. I asked the waitress a second time for my check. She said as soon as she gets a minute she'd bring it. (It had been about 20 Minutes.) 10 minutes later she came back and asked about what appetizers should be put on which bill. #1- these are questions that should have been asked half an hour ago. 2-At least one of those items should have been comped considering the wait time, and their errors in our service. The wrong food was brought out, the wrong drinks were made. All of which we accepted with an understanding smile. But that question put us all over the edge of patience. We all had to put more time on our meters...simply because we were waiting for our check.
The food was adequate, but nothing Mad Mex hasn't done better for years. The service was exceptionally awful. Don't be a bar in Shadyside on a Friday night if you cannot handle a Friday night crowd in Shadyside. I understand being understaffed, but this was beyond inexcusable. We all felt completely ignored and disrespected. Won't be going back, and neither will any of the 7 people I was with. But given the way we were treated, Steel Cactus won't be missing us, either.