I'll start with saying I've been to the location on Roosevelt and the service and quality was great, even on a packed night (mind you this was 3 plus years ago).
Fast forward to now-
Tried their Biltmore location 4/25/18 during the lunch hour, so say around noon. The service was horrible. The cashier/girl taking the order could not have acted any more rude and annoyed with her job. Maybe she was having a bad day, but it was effecting customers.
We ordered the Sunny and the Millie, and the Mac n cheese hot dog dish for our kiddo. Would not have tipped had the lowest selection not been 15%. There was no "no tip" option.
Overall lackluster flavor on the wieners. They were scalding hot, and honestly on the Sunny, it tasted better when I decided to forego the wiener and just eat the toppings and naan.
Husband wasn't impressed with his Millie either. Same complaint on the wiener.
The kiddo is 1 and half so his comments don't mean much since he eats one thing one day, and won't another.
For the most part, it was the horrible service that bothered me the most. The cherry on it all was listening to an exchange between the same employee and another customer that called her out on the piss poor attitude.
Not sure I'll try again given the prices and what you're getting for it. It would be nice if they had a better drink selection as well.
Hope the employee has a better day or finds a job she likes better. #notworking