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| - It's not very difficult to provide a quality experience for a customer, especially at a near fast food dining restaurant. That being said, let me tell you why I rated Panera aka St. Louis Bread Co, a 1 star.
I ordered a pick 2 soup and sandwich which shouldn't take too long, but it took me a little over 10 minutes which is ridiculous for a place where mostly everything is pre-made. My broccoli cheddar soup was good but my avocado chicken sandwich was 10% chicken and 90% avocado.
During my time of waiting to get my food I noticed some things that deemed the 1 star rating. First, right after I ordered I noticed there was an employee who was doing cashier, barista, and answering phones, WHILE BOTH MANAGERS WERE ON THEIR PHONES. I felt bad for the employee because the managers were literally not helping the circulation of the restaurant. Just standing around on their phones laughing about who know what, while their employees struggle with the lunch rush.
Also, I asked for a bread bowl with my pick 2 but got a slice of bread instead of the bowl. Seriously? The bread bowl is one of the only reasons I give any attention to this establishment and they couldn't even provide me with what I asked.
Lastly, I forgot one of the main reasons why I don't come in and it's because a Pick 2 and a Drink was almost $14.. half a soup that I give a modest 6/10 and half a sandwich I give a 3/10 because of the disproportionate amount of avocado.. $14 is way too much for this mediocre meal.
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