I had a broken window in my 2nd floor bedroom which required access via the roof. This job thus required a couple of ladders to access the broken window. I had spent almost two weeks prior to this being shuffled around from contractor to contractor.
Glass busters quoted me $150, but then showed up and declined to do the job, saying that they didn't have the equipment or personnel. They referred me to ABC Glass, who after a week's wait quoted me $351.21 for the job. They said it was a 2h job for 335 + 14 in materials (talk about taking advantage)
I called M&M yesterday, they came in today, and the job was done in 30 minutes, and their price was lower than the above quotes. A stark difference in quality, pricing and customer service. I'm grateful for these folks, and I will definitely call them again.