This is the worst service. It cuts in and out all of the time. They change your speeds all of the time. They do not help or fix the problems unless you pay more money even though it is all on them. I pay 70 a month for inconsistent service. I have called dozens of times and have done everything asked of me. I bought a new modem, all new cables, and the best router money can buy. Cox service still doesn't work right. Also every night at 9pm it goes out... Not slows down but goes out. They say they don't know why. They can't send anyone to help either because techs stop working at 7. How convenient for them. So I'm stuck paying for bad service and no one cares. I can't wait for goole!!