Cool/relaxed ambiance. First time coming here, so I didn't know what to expect, but I've heard good things about the other two locations. Walked in and was greeted nicely. Told the lady working that I'd never been there before and she informed me of their popular drinks, recommended a few, and was descriptive. Very helpful. I got one of the ones she recommended and it was very good! Cool place to go if you're ever in Little Italy or just Cleveland in general.