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| - I am so disappointed with this location. I did a free week here a couple months back and had absolutely no complaints. Four days ago I saw a Groupon for a month of unlimited tanning for $71 in up to a level 4 bed. I thought this was a pretty good deal not having to sign a contract etc. I was surprised when I walked in to redeem my Groupon to see that the same membership I paid for was only $59.88 a month! I asked the gentleman behind the counter (Jordan) why I paid so much more and all he had to say was "I don't know that's weird because if you sign up for that membership in here you'd even get a couple upgrades and a discount on lotions.." Go ahead, add salt to my wound dude lol. So of course I was upset. I started asking about the beds and which one I should go in first. He had no interest in answering my questions to his potential, was more worried about the people standing in line behind me. I had him just put me in a bed for half the time since I don't have a base tan and call it a day. I contacted Groupon about me getting ripped off and they would not refund me. I guess I'm stuck using the month until I'm done because clearly BodyHeat Tanning has no interest in keeping customers. Well, I went in yesterday to use the SAME bed for just 2 minutes more because my session before didn't show any redness. Another gentleman, who was EQUALLY as rude, wouldn't answer my questions, was more worried about the other people in line. I asked if a manger was there and he replied with "uhh, well, kind of, why?" Haha really dude?! At that point I was fed up, and just wanted to do my business and leave. He put me in the same level bed just a different room and for 2 minutes more. I am writing this now, the morning after, with my skin on fire! Blisters are starting to form and I'm in severe pain. Only thing I can think of was that new bulbs were put in that bed (based on my past tanning experience) and he failed to give me a courtesy heads up. I only went TWO MINUTES longer than the day before. Seriously?!? What the hell kind of business is this where not only the employees have no customer service whatsoever, but hey, let's put a pale girl in a bed that has brand new bulbs and set her on fire. SO disappointed. I will definitely be going elsewhere after I HEAL and get my money's worth. Btw, the Groupon I paid $71 for is now $83. Don't get screwed like I did!
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