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| - Decent food, but the service is way crappy. This is not based on a one-off experience, either - I go here probably once or twice a week every week, because it's close to my apartment and they have ***green tea ginger ale** (which is the coolest thing ever and I've never seen it anywhere else... ever).
When I say bad service, I mean that every employee here (with the exception of the long-haired lady behind the counter, who is pretty cool) appears to hate their job. They're surly, dismissive, scowly, or just ignore you when you're trying to place an order. I've spent ten minutes waiting to order at the counter while a guy was lounging only a couple of feet away. Got his attention, he said "oh, yeah, wait a second" and continued lounging. Super awkward.
The bagels are pretty good and come in wide variety, though. They also have a coffee machine that does a lot of specialty drinks. If they improve the dismal, horrible service I'd love to come here more often.
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