They have pretty good customer service always nice, but now their bags don't have hot or cold which. And so without asking they just heat your sandwich, no matter the type of sandwich. Just explain to me who the fuck heats egg salad and without asking?. Like what?!? I love this place but come on common sense ppl!! Couldn't even go back to get it corrected because I picked up my toddler and to make the trip all the way back would have been such a hassle. Dam waste of a 14" sub.