Giving 1 star is being generous. We have ordered from Papa Sam's a few times. The customer service is horrible but I could deal with it because the pizza and wings were somewhat decent until last Friday. The first time we ordered from here we could hear them talking in the back. They needed a delivery driver. Someone had " he doesn't have a license." To which someone else replied (sounded like the older gentleman " do you think I care?" My husband and I just looked at each other like, are you kidding me?? Then they were out of Pepsi 2 liter. So they were giving customers 4 cans. Well, a 2 liter is certainly does not equal 4 cans. They should've given at least 5 but 6 to be nice and make up for it. Then a lady came in and they told her they were delivering her pizza. She paid for her pizza after stating her father is the only one home and has no money. Then the girl working there said can you call you Father and tell him to tell the driver that you paid for the pizza? Um, shouldn't YOU call YOUR driver and tell him?? So after waiting what seemed like forever we finally get our pizza. We were surprised it was really good. We seriously ordered there then next 2 weekends. So we've had papa sams three weeks in a row. I always noticed that I felt like I was being overcharged a little bit but never really said anything. That was until this past weekend. I placed an order. They told me it was $44 and some change. I asked 'how much was the tax?' They replied back "$3.57" I then said " that can't be" if my order is 19.99 + 5.99 + 5.99 there is no way my total can be $44. Shes like well this is what the computer says. I'm like OK I order something that was $20 dollars. then 6 x 2 is 12. 20+12 plus 3.57 doesn't equal 44 dollars. Where are you getting this extra money from? She couldn't figure it out so she put her manager on the phone. The ended up doing something and told me my new total was 34 dollars and some change and my order would be ready in 2- 25 minutes. So we get there 27 minutes after I placed my order and guess what we had to wait even longer for our "pizza" and I use that term loosely. We get home. Our order is WRONG!! Not only is it wrong it is burnt burnt burnt. I was so tempted to call and tell them but the stupidity that runs through that place frustrates me and so I decided not to call. We couldn't even eat half of the pizza because it was so burnt and hard. Sad they now lost a faithful, loyal customer. We love Don's across the street but they are a little pricey so we would only eat there every once in a while. Guess we will now be eating there more frequently since Papa Sams is now a complete joke of a pizza place. I can honestly not see them lasting long if they continue to run the place like it has been running.