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  • First time ever going. Last time ever going. My experience here was terrible. Went to get my car washed, ended up having my paint on my car scratched. Spoke to the manager named Dakota Alexander when we first initiated conversation he didn't even take a look at the car just stated that he would be right back and ran off. After a few minutes he came back to take a look at the scratches acknowledged them and said, "are there scratches up top too? They need to be the same pattern." I then showed him the scratches on my roof which was confirmed same pattern. He then said, "ok wow I'll be right back." This time five minutes passed by the time he came back and he then mentioned that he stopped the wash checked the equipment and did not see anything. Since he didn't see anything (Dakota said that if he even saw a string in the brushes he would accept responsibility) he said they were not going to claim responsibility. He then asked for me to fill out the paperwork and he was going to submit this to my insurance. The thing that had me most offended is when he stated that he looked at me up and down and said "assuming you have insurance...you do have insurance right?" The way he looked at me and the tone he said it made me feel as if he was racially profiling me. I do NOT appreciate how this was handled, not only do I feel as if this place is pushing me off to the side, but you can clearly see that the scratches came from the brushes inside the wash. Dakota mentioned that he will talk to his GM to see if there's anything else that they can do but he doesn't believe anything will happen. I will never risk my cars at this place again and I recommend a different place if you are seeking a good wash. Since this was managed poorly I may now have to make this a civil matter.
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